Question 1

Do you support OEM/ODM?

Accepted Answer

Yes. As a factory-direct manufacturer with in-house design, plastic mould and injection-molding capabilities, we support OEM (logo, packaging) and ODM (product development) requirements. Scope and feasibility are confirmed per project with our sales team.

Question 2

What is the MOQ?

Accepted Answer

Minimum order quantity depends on the model, configuration and customization required. Please contact us for the model-specific MOQ.

Question 3

Can I order a sample before a bulk purchase?

Accepted Answer

Samples are available for qualified buyers. Sample availability, pricing and lead time are confirmed per model with our sales team.

Question 4

What certificates and test reports are available?

Accepted Answer

Available documentation includes CQC product quality certification, ISO9001/IATF16949/GB-T24001 management-system certificates, and laboratory test reports (e.g. HCoV-229E, H1N1, EV71, natural bacteria reduction, clean-air-effect, electrical safety). Certificates and test reports are available upon request to qualified business buyers. Results are specific to the stated test conditions.

Question 5

Do you provide CE / RoHS / FCC / ozone / CADR reports?

Accepted Answer

We share the documentation we can support per model. Some international marks (e.g. CE, RoHS, FCC) are confirmed per model on request rather than stated as held. For ozone and CADR, model-specific measured figures and reports are available upon request. See our Compliance & Test Reports page for the current status of each item.

Question 6

Can the products be used in schools, offices, clinics and public facilities?

Accepted Answer

Yes. These are commercial air purification and air disinfection systems designed for high-traffic indoor environments such as schools, offices, clinics and public facilities. We can recommend a suitable mounting type and configuration once we understand your spaces.

Question 7

Does the product produce ozone?

Accepted Answer

For the AirGuard 850S, ozone concentration was measured at ≤ 0.10 mg/m³ (measured 0.078 mg/m³) at 50 mm from the air outlet under the stated test conditions, in line with the applicable standard. This is presented as a measured technical figure, not a health claim. Model-specific ozone reports are available upon request.

Question 8

What is the lead time?

Accepted Answer

Lead time depends on the model, order quantity and customization. Please contact us for a model-specific and order-specific lead time.

Question 9

Can you customize logo, packaging, voltage, plug or manual?

Accepted Answer

Logo, packaging and manual customization can be discussed for project requirements. Electrical variants (voltage / plug) are confirmed per model and project with our sales team.

Question 10

Which shipping terms do you support: EXW, FOB, CIF, DDP?

Accepted Answer

Common Incoterms including EXW, FOB, CIF and DDP can be discussed depending on destination and order. Please confirm your preferred term and destination with our sales team.

Question 11

Can you provide spare parts and filter replacements?

Accepted Answer

Yes. Replacement filters and spare parts can be supplied for supported models. Availability and specifications are confirmed per model with our sales team.

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